Order Confirmation
Upon placing your order, you will receive an order confirmation email. This means that we have successfully received your order in our system and have pre-authorized your credit card for the transaction. Once your order is received, we will commence our fulfillment process. All orders are processed and dispatched within 1-2 business days. Delivery times may vary between 5-7 business days.
Order Shipment
Tracking information will be sent to you within 24 hours of your order leaving our warehouse, to the email address provided during checkout. If you haven't received tracking information within six business days of placing your order, please don't hesitate to contact us at info@grandcoolers.com.
Shipping Restrictions
Please note that we currently only offer shipping within the USA.
Shipping Options: Our standard "Curb-side" Pickup shipping option is usually free of charge! This method usually delivers your order to your doorstep within 5-7 days after placing your order. However, we also provide additional shipping options for certain products. Feel free to reach out to us for more details about these options before making your purchase.
- Threshold Shipping: this involves the item being delivered to your porch or into a covered/garage area.
- White Glove Delivery: this premium service involves the item being delivered to your chosen room, any necessary minor assembly, and all packaging materials removed from your premises.
By using our site, you agree to these terms of use. If you do not agree, kindly refrain from using the site.